Call Centre Agent

Handle inbound and outbound calls courteously, providing information on health screening services, packages, and appointments.

Assist customers with booking, confirming, and rescheduling appointments using the call centre system.

Respond to customer inquiries received through calls and other channels in a timely and friendly manner.

Accurately record customer details, interactions, and feedback in the CRM system.

Escalate complex queries and complaints to senior executives or the team leader when required.

Follow up with customers on appointments, reminders, and pending requests.

Support daily call centre activities and assist the team in meeting service targets

GCE A/L qualification; a Diploma in Business Management, Marketing or a related field is an advantage.

1-2 years’ experience in a call centre or customer service role.

Basic proficiency in Microsoft Office applications.

Exceptional communication skills in English and Sinhala and Tamil is an added advantage.

Courteous, patient, and professional, with the ability to handle customers’ inquiries calmly and empathetically over the phone.

Willingness to learn, with attention to detail and a positive attitude.

Good organizational and time management skills and the ability to work as part of a team.