Associate Manager - Administrative & Transactional Support

Oversee transactional processing and finance support activities, ensuring accuracy, timeliness, and compliance with internal procedures.
Manage customer account administration, including client coordination, account maintenance, query resolution, and service support.
Support day-to-day operational activities to ensure smooth service delivery and efficient workflow management across functions.
Ensure compliance with company policies, regulatory requirements, and documentation standards while maintaining accurate records and audit-ready files.
Prepare, maintain, and analyze operational reports, dashboards, and data records to support business decision-making and performance tracking.
Coordinate warranty, contract, and service administration processes, ensuring timely renewals, documentation, and stakeholder communication.
Provide comprehensive administrative support, including scheduling, correspondence management, process coordination, and cross-functional assistance.
Maintain a high standard of accuracy, accountability, and responsiveness while ensuring timely completion of operational and administrative tasks.
Serve as the first point of contact for administrative and transactional queries, providing prompt, professional, and solution-oriented support to internal and external stakeholders.

The candidate should be able to work on-site according to the Australian calendar and shift.
Bachelor’s degree in Finance, Accounting, Business Administration, or a related discipline, or a professional qualification such as CA, CIMA, CMA, AAT, ACCA, or CPA.
Minimum 5 years of hands-on experience in customer service, transactional processing, administration, or operational support functions within a corporate environment.
Strong attention to detail with the ability to maintain high levels of accuracy in processing transactions, documentation, and reporting.
Excellent organisational and time management skills, with the ability to effectively manage multiple priorities and meet deadlines in a fast-paced environment.
Ability to work within structured processes, internal controls, and compliance requirements while ensuring operational efficiency.
Practical experience working with ERP systems and business applications in a finance or administrative environment.
Advanced proficiency in Microsoft Excel, including data analysis, reporting, and reconciliation functions.
Familiarity with Concur or similar expense management platforms will be considered an added advantage.
Strong system navigation, data management, and problem-solving capabilities with the ability to quickly adapt to new technologies and processes.
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